Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase of Nutri Shop Sea Moss gummies, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all seals intact.
Several types of goods are exempt from being returned. Perishable goods such as opened or partially consumed gummies cannot be returned. We also do not accept products that are intimate or health-related goods once opened, damaged by mishandling, or exposed to improper storage conditions.
Additional non-returnable items:
– Opened or partially used gummy bottles
– Gummies with broken seals
– Damaged or defective packaging due to customer mishandling
– Products purchased during promotional sales or discounts
– Bundle packs and special offers
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Contact us first at Orders@nutrishoppk.com or call 0313 0075 100.
There are certain situations where only partial refunds are granted:
– Gummy bottle with obvious signs of use or opened seals
– Products that have been opened or consumed
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Orders@nutrishoppk.com or call 0313 0075 100.
Sale items
Only regular priced Nutri Shop products may be refunded. Products purchased at a discount or during promotional sales cannot be refunded.
Exchanges
We only replace items if they are defective or damaged due to our error. If you need to exchange a product for the same item, send us an email at Orders@nutrishoppk.com and send your item to: Nutri Shop, Faisalabad, Pakistan.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: Nutri Shop, Faisalabad, Pakistan.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items or bulk orders, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at Orders@nutrishoppk.com or call 0310 716 5457 for questions related to refunds and returns.